The Internet: Access is Great, Access is Dangerous

Michael Erbschloe, Republished from SafetyIssues Vol 2 Issue 20, July 2003

Volume 4 Issue 44

July 2005

In a survey of 100 name brand organizations in the United States conducted in 2Q03, respondents were asked if they believe that at some time in the future terrorists will launch cyber attacks against the United States? While 83% responded yes, 4% responded no and 12% are undecided. Table 1 shows the responses.
Table 1: Terrorists will launch cyber attacks against the United States
StatusPercent
Yes 83
No 4
Undecided 12

Although there is a high level of personal dilemma about the good and the bad of the Internet, only 8% of the survey respondents feel that content and activity on the Internet should be regulated by the government.

Overwhelmingly, 59% responded that content and activity on the Internet should NOT be regulated by the government. Meanwhile 15% are undecided. Table 2 shows the views of respondents on government regulation of the Internet.

Table 2: Views on Government Regulation of the Internet
ResponsePercent
Yes 8
No 59
Undecided 15
Others 17

Respondents were also asked about what they feel are the greatest benefits that the Internet provides society. Overwhelmingly, access and speed of access to information was the main them of responses to this question. Of the 90 responders to the question, there were 76 responders that referred to the access to information as one of the greatest benefits of the Internet. Access to information is considered by many to be essential for the democratic process to be effective and successful.

Homeland security and threat of terrorism has created juxtaposition between this key element of democracy the need to keep information away from potential terrorists. Even the National Archives of the United States has reevaluated its dissemination of information to assure that no information will be dispensed that could aid terrorism. Governments, organizations, and private business have been rapidly moving to evaluate what information is available on their websites and through other normal public challenges that could aid terrorist in planning or executing an attack.

Survey participants were also asked what do they feel are the worse things that the Internet enables in society. Interestingly, 32 of the 91 respondents commented that the access to information was the worse thing that the Internet enables.

In addition, respondents were asked about what their greatest concerns about the future impact of information technology on society are. Without a doubt the answers to this question demonstrated that the respondents are definitely impassioned individuals. Twenty-nine of the 67 respondents that answered this question commented about the future loss of privacy or freedom as a result of the widespread adaptation of IT. Table 3 shows the concerns about IT and Society.

Table 3: Concerns about IT and Society
Response Privacy or Freedom Related Response
Advanced IT will reduce the need for people to interact.  
Blurring of the lines between work and personal life beyond what individuals would prefer decreased control over personal information (ie that obtained by telemarketers)  'data smog'  decreased examination of where our technologies are taking us  alienation due to technology that is created without regard to its use or practical effects  extreme corporate intrusion into personal lives in the face of lax governmental controls on how companies use IT to monitor and steer consumers  environmental impact of the continuous cycle of planned obsolescence  and in the worst case  IT enabling totalitarian states via the currently available technologies of national ID cards face-recognition technologies, GPS, smart money,  RFID tags, and subcutaneous microchips. R
Continuous exploitation by unknown attackers for the benefit of conducting and/or continue to conduct cyberwarfare.  
Cybercrime and cyber-terrorism  
Dehumanization of society and moral beliefs.  
Digital divide, Ethical use of technology, Communication exchanges including rumors, myths, and other non-factual information.  
Ease of access to private data - either through malicious intent or lax policies.  
General fear that technology leads to job reduction. General fear of big brother technology such as GPS and web browser tracking. R
Greater depersonalization, less commitment to local talent  
Greatly reduced face to face social interaction.  
Homeland security unfunded mandates.  
I am not an engineer and I feel that the mindset of the technical person feels that everything revolves around technology. They either forget or do not understand that other issues are more important to the day to day business activities of corporate America. I have seen a trend in the last several years to become more dependent on the decisions and recommendations of the IT department. This can lead to many bad corporate decisions and must be tempered.  
I believe that machines are getting faster and smarter thus allowing users to be less coherent on the general aspects of IT.  
Identity theft and loss of privacy. R
I'm concerned with the risk of having your life hacked. As technology is used for home automation or personal convenience type things the risk of an attacker disrupting your life is much greater. Appropriate investigation into preventing these things needs to occur. I also feel that technology can have a very positive impact on society if used properly. A computer in the home makes life much easier by managing your finances scheduling contacts, etc. Once all the glitches of using and integrating these types of applications are overcome people could spend less time on these tasks and more time with family friends or working on hobbies. Basically quality of life MIGHT be improved. R
I'm most concerned that technology is used by people who understand only a small part of it but it was developed by people who think it should do everything. If this trend continues I see problems with people using technology that is doing more than they want it to and are unaware that this is even happening.  
Inappropriate access and use of personal information. R
Individual privacy rights in the public domain! R
Information technology will continue to lead to the displacement of jobs. This will occur as a result of productivity increases (efficiency) and outsourcing to foreign nations.  
Intrusion into business data personal stored data. R
Invasion of privacy and too much information being kept with the inevitable errors. R
Isolation of the humans!  
IT provides leverage. Organizations and people that have IT (like the US gov't TIA or Experian) have leverage over those (especially individuals) who do not. We are not educating new IT workers in ethics or responsibilities or even the relevant laws. R
It seams to me that most companies continue to develop and enhance IT by taking every expedient to avoid honest thought about solving real problems or satisfying quantifiable needs while placing marginal consideration on security or personal privacy and the effect of their efforts on society and the economy. R
It's enabling people to be constantly accessible not ever able to turn off. We are constantly bombarded with more information than we can process. There is no time off.  
Job loss, privacy loss, security issues R
Joblessness  
Kids accessing porn and getting molested  
Lack of built in security and lack of privacy.  
Less personal interaction in business.  
Lessen traditional research and thinking skills. Create less patient society. Also much, much less privacy. R
Loss of Individual Privacy R
Loss of privacy R
Many people react without thinking of impact of their answers or actions.  
My greatest concern is educating the employee who is not directly involved in a security project that they have an impact on the company's security our customers' information security our company's reputation. R
People will become more lazy. Having almost any type of information at your finger tips allows individuals to perform many tasks without understanding the fundamentals of the problem (e.g. mathematics and engineering).  
People will have little privacy R
People will lose their skill in interacting with others. They will not think for themselves but will accept anything the computer tells them as the truth.  
Personal Privacy concerns (will we get to the point where it is easy to track and retrieve very specific data on individuals) Digital Divide -- are people being left behind R
Personal security R
Privacy R
Privacy and identify theft R
Privacy and security R
Privacy management of personal data is probably the highest concern I have. R
Protecting personal data R
Society will be more informed by various sources rather than just what they were able to get locally from Newspaper Radio and television.  
Stolen Identity R
Stress of available 'data' and bombardment with it - Inadequate security for personal communications of all sorts - Lack of understanding of available security and/or lack of scaring people unnecessarily or making them vulnerable to personal attack.  
Technological improvement is faster than social evolution  
Technology has the tendency to isolate people from one another. Human interaction on a face to face level seems to drop off as the technology of IT grows.  
Technology is outpacing the general publics ability to learn about the dangers and risks of using technology. For example using the Internet to conduct business.  
That proper security measures don't stay current with Technology. R
That society (primarily folks who reach upper management levels) may become too dependent upon IT and loose the interpersonal skills that are so desperately needed and woefully inadequate to manage large number of personnel.  
That users do not have time to be adequately trained and retrained as technology is introduced into their job functions. Users don't respond well to change. Even less so if they won't/can't take time for training.  
The ability to infiltrate systems more easily and take personal and other private information for criminal or unethical use. R
The acceptance and understanding of how technology can remove the divide between being trained in technology to using technology for the better of society  
The digital divide between the haves and the have-nots of both our society and the world. Threats to innovations due to patent litigation.  
The loss of privacy R
The unknowns of security requirements within government combined with a lack of policy enforcement.  
Too much trust placed in systems not proven trustworthy. Too much is assumed by the average citizen about these black boxes and their programmers and operators. Too much complexity for anyone to truly manage or control the systems and those who operate them. R
Uninformed or mis-informed politicians will rush to legislate that which should *not* be legislated and won't legislate what *should* be legislated.  
We already have trouble communicating with one another in person and as more transactions become automated human interaction and people skills are likely to deteriorate.  
Widening of the digital divide and the concurrent impacts on society.  
Will information technology and the training required to use improve and leverage the various technologies it creates be available to all members of society?  

The survey was cosponsored by Digital Press and Michael Erbschloe the author of “Socially Responsible IT Management.”

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